Refund policy

At PHLEMUNS, we are committed to ensuring a smooth and enjoyable shopping experience. Please review our updated return policy below:

Return Window:

• Returns for new purchases will be accepted within 5 days of delivery, giving customers ample time to assess their orders.

Store Credit or Gift:

• For exchanges, we offer store credit or the option to gift a piece from our comeback collection.

Refunds:

• Refunds will be processed within the 5-day return window for eligible items. Due to the limited nature of our stock, we encourage customers to act quickly to secure their sizes.

Final Sale Items:

• Pre-orders, limited edition items, and marked-down purchases (including those with discounts or promo codes) are final sale and not eligible for returns or exchanges.

Past Orders:

• We will not offer refunds on orders placed during our inactive period. However, we will provide store credit or exchanges for any issues that arise.

Eligibility:

• All returned merchandise must be unwashed, unworn, and undamaged, with tags attached. Returns that do not meet these requirements will not be accepted.

Process:

• To initiate a return, please contact us at orders@phlemuns.com. Refunds and store credits will be processed within 14 business days of receiving the returned item.

Thank you for supporting PHLEMUNS and our commitment to sustainable, slow fashion.